Privacy Policy
The responsible patry for data processing is:
Matro Truckzubehör GmbH
Nindorfer Str. 12
21614 Buxtehude, Deutschland
Mail: info@matro.de
Phone: +49 4161 3072625-0
We appreciate your interest in our online shop. The protection of your privacy is very important to us. Below, we provide detailed information on how we handle your data.
1. Access Data and Hosting
ou can visit our websites without providing any personal information. When you access a webpage, the web server automatically stores a so-called server log file, which includes the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our offerings. This serves to protect our legitimate interests in presenting our offerings correctly as part of a balancing of interests according to Art. 6 para. 1 sentence 1 lit. f GDPR. All access data is deleted at the latest seven days after your visit to the site ends.
Hosting
The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in designated forms on this website are processed on their servers. For questions about our service providers and the basis of our cooperation with them, please contact the contact information described in this privacy policy.
2. Data Processing for Contract Processing and Contact
2.1 Data Processing for Contract Processing
For contract processing purposes (including inquiries about and processing of any existing warranty and performance claims as well as any legal updating obligations) according to Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us during your order process. Mandatory fields are marked as such because in these cases we require the data for contract processing and cannot send out orders without it being provided. The data collected can be seen from the respective input forms. Further information on processing your data, especially regarding disclosure to our service providers for order processing, payment processing, and shipping can be found in subsequent sections of this privacy policy. After complete fulfillment of the contract, your data will be restricted for further processing and deleted after expiration of tax and commercial retention periods according to Art. 6 para. 1 sentence 1 lit c GDPR unless you have expressly consented to further use of your data according to Art. 6 para. 1 sentence 1 lit a GDPR or we reserve the right to use it beyond that which is legally permitted and inform you about it in this statement.
Inventory Management System
For questions about our service providers and the basis of our cooperation with them, please contact the contact information described in this privacy policy.
2.2 Customer Account
If you have given your consent according to Art. 6 para. 1 sentence 1 lit a GDPR by choosing to open a customer account, we use your data for opening a customer account and storing your information for future orders on our website.
Deletion of your customer account is possible at any time either by sending a message to the contact information described in this privacy policy or through a function provided within the customer account.
After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data according to Art. 6 para. 1 sentence 1 lit a GDPR or we reserve the right to use it beyond that which is legally permitted and inform you about it in this statement.
2.3 Contact
In customer communication processes, we collect personal data according to Art. 6 para .1 sentence 1 lit b GDPR when you voluntarily provide it during contact with us (e.g., via contact form or email). Mandatory fields are marked as such because we require this information for processing your inquiry.
The collected data can be seen from respective input forms.
After complete processing of your inquiry, your data will be deleted unless you have expressly consented to further use of your data according to Art .6 para .1 sentence 1 lit a GDPR or we reserve the right to use it beyond that which is legally permitted and inform you about it in this statement.
3. Data Processing for Shipping Purposes
For contract fulfillment according to Art .6 para .1 sentence 1 lit b GDPR ,we share your data with shipping service providers responsible for delivering ordered goods where necessary.
The same applies for sharing data with manufacturers or wholesalers when they handle shipping on our behalf (dropshipping). They are considered shipping service providers under this privacy policy.
Data Sharing with Shipping Service Providers for Delivery Notification
If you have given explicit consent during or after placing an order ,we share your email address and phone number with selected shipping service providers based on Art .6 para .1 sentence lita GDPR so they can contact you before delivery for notification or coordination purposes.
You can revoke this consent at any time by sending a message using contact information provided in this privacy policy or directly contacting the shipping service provider at their address listed below.
After revocation ,we will delete any information provided by you unless you have expressly consented to further use of your data or we reserve rights beyond what is legally permitted ,which will be communicated in this statement.
DPD (Belgium) N.V.
Indringingsweg 2 - 1800 Vilvoorde
KBO BE0449.294.102
RPR/RPM Brussel
4. Data Processing for Payment Transactions
When handling payments in our online shop ,we work with these partners: technical service providers, banks, payment service providers.
4.1 Data Processing Transaction Handling
Depending on selected payment method ,we share necessary transaction handling details with technical service providers acting as processors on our behalf ,or with contracted banks or selected payment service providers where required for payment processing .
This serves contract fulfillment based on Art .6 para .l sentence lita GDPR .
In some cases ,payment service providers collect necessary payment transaction details themselves e.g.,on their own website or through technical integration during ordering process .
In such cases ,the privacy policy of respective payment service provider applies. For questions regarding partners involved in payment transactions and basis of cooperation with them, please refer to contact information provided in this privacy policy.
4.2 Data Processing for Fraud Prevention and Optimazation of Payment
Processes If necessary ,we provide additional details along with those required for payment transaction handling as processors acting on our behalf,to prevent frauds optimize payment processes (e.g.,invoice generation,resolving disputed payments,supporting accounting).
This serves protecting against fraud based on Art .6 para .l sentence lita GDPR or efficient payment management based on balancing interests.
5. Advertising via Email, Post
5.1 Email Newsletter with Registration, Newsletter Tracking with Separate Consent
If you subscribe to our newsletter, we will use the data necessary for this purpose or separately provided by you to regularly send you our email newsletter based on your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact information described below or through a designated link in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data according to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use it beyond that which is legally permitted and inform you about it in this statement.
If you have also given us your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR for analyzing our newsletter, we will also analyze your interaction with our newsletter by measuring, storing, and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").
For this evaluation, the emails sent contain one-pixel technologies (e.g., so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we particularly link the following "newsletter data"
- dhe page from which the page was requested (so-called referrer URL)
- he date and time of access
- description of the type of web browser used
- IP address of the requesting computer
- your email adress
- date and time of registration and confirmation
and one-pixel technologies with your email address or IP address and possibly an individual ID.
Links contained in the newsletter may also include this ID. Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the contact information described or through a designated link in the newsletter. The information will be stored as long as you have subscribed to the newsletter.
5.2 Email Newsletter without Registration and Your Right to Object
If we obtain your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right to send you regular offers for similar products from our range via email based on § 7 para. 3 UWG. This serves to protect our legitimate interests in addressing our customers with advertising as part of a balancing of interests. You can object to the use of your email address for this purpose at any time by sending a message to the contact information described in this privacy policy or through a designated link in the promotional email, without incurring other than transmission costs according to the basic rates. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data according to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use it beyond that which is legally permitted and inform you about it in this statement.
5.3 Newsletter Delivery
The newsletter and the newsletter tracking as described above may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please contact the contact information described in this privacy policy.
5.4 Postal Advertising and Your Right to Object
Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, such as sending interesting offers and information about our products by postal mail. This serves to protect our legitimate interests in addressing our customers with advertising as part of a balancing of interests according to Art. 6 para. 1 sentence 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact information described in this privacy policy.
6. Cookies and Other Technologies
General Information
To make your visit to our website attractive and enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies).
Protection of Privacy on End Devices
When using our online services, we use strictly necessary technologies to provide the expressly requested telemedia service. The storage of information on your device or access to information already stored on your device does not require consent in this regard. For non-essential functions, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if you do not give consent, parts of the website may not be fully usable. Any consents you have given will remain valid until you adjust or reset the respective settings on your device.
Subsequent Data Processing by Cookies and Other Technologies
We use technologies that are strictly necessary for the use of certain functions on our website (e.g., shopping cart function). These technologies collect and process your IP address, visit time, device and browser information, as well as information about your use of our website (e.g., information about the contents of the shopping cart). This serves our legitimate interests in optimizing the presentation of our offerings as part of a balancing of interests according to Art. 6 para. 1 sentence 1 lit. f GDPR.
Additionally, we use technologies to fulfill legal obligations we are subject to (e.g., to be able to prove consent to the processing of your personal data) as well as for web analytics and online marketing. Further information, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.
You can find cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of these technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact information described in the privacy policy.
7. Use of Cookies and Other Technologies
If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we use the following cookies and other technologies from third-party providers on our website. Once the purpose has been fulfilled and the respective technology is no longer in use by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on how to revoke your consent can be found in the section "Cookies and Other Technologies". More information, including the basis of our cooperation with each provider, can be found with each technology. If you have any questions regarding the providers and the basis of our cooperation with them, please contact the contact information described in this privacy policy.
Use of Google Services
We utilize the technologies provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Information automatically collected about your usage of our website through Google technologies is typically transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our collaboration with them is based on standard data protection clauses of the European Commission. If your IP address is collected through Google technologies, it will be truncated before storage on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be transferred to a Google server and truncated there. Unless otherwise specified for each technology, data processing is carried out based on an agreement between joint controllers according to Art. 26 GDPR. For further information regarding data processing by Google, please refer to theirTerms of Use & Privacy Policy.
Google Analytics
For the purpose of website analysis, data (IP address, time of visit, device and browser information, as well as information about your usage of our website) is automatically collected and stored using Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address is generally not merged with other data from Google. Data processing is based on an agreement for data processing by Google.
Google Maps
For the visual representation of geographical information, data about your usage of Google Maps functions, including IP address and location data, are collected, transmitted to Google, and processed by Google. We have no control over this subsequent data processing.
Google reCAPTCHA
Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and uses JavaScript and cookies to analyse your use of our website in order to protect against misuse of our web forms and spam by automated software (so-called bots). In addition, other cookies stored in your browser by Google services are analysed. No personal data is read or saved from the input fields of the respective form.
8. Social Media
8.1 Social Plugins from Facebook (by Meta), X (Twitter), Instagram (by Meta)
Social buttons from social networks are used on our website. These are only integrated into the page as HTML links so that no connection is established with the servers of the respective provider when our website is accessed. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser where you can click on the Like or Share button, for example.
8.2 Our Accounts on Facebook (by Meta), Instagram (by Meta), Pinterest, Youtube
If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the above-mentioned social media, from which user profiles are created using pseudonyms. These can be used, for example, to place adverts within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your rights and setting options for protecting your privacy, please refer to the providers' data protection notices linked below. If you still need help in this regard, you can contact us.
Facebook (by Meta) Facebook is a service provided by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
Instagram (by Meta) is an offer of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
YouTube is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.
9. Contact Possibilities and your Rights
9.1 Your Rights
As a data subject, you have the following rights:
- in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
- in accordance with Art. 16 GDPR, the right to request the immediate rectification of incorrect or incomplete personal data stored by us
- in accordance with Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary
- to exercise the right to freedom of expression and information
- for the fulfilment of a legal obligation
- for reasons of public interest or
- is necessary for the establishment, exercise or defence of legal claims
- in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as
- the accuracy of the data is disputed by you
- the processing is unlawful, but you oppose the erasure of the data
- we no longer need the data, but you need it for the establishment, exercise or defence of legal claims, or
- you have objected to processing pursuant to Art. 21 GDPR
- in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller;
- in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.
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Right to Object If we process personal data as described above in order to protect our legitimate interests, which outweigh your interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are grounds relating to your particular situation. |
9.2 Contact Options
If you have any questions regarding the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice.
Privacy Policy created with Trusted Shops legal text editor.
